An AI (Artificial Intelligence) chatbot is a part of the software that interacts with a human through programmed language. It is often implanted in web pages or other digital applications to answer customer inquiries without human customer support, thus offering affordable & effortless customer service. This is a computer program that imitates human communication. We have many options for the best AI Chatbots Software to choose from.
Chatbots are frequently used in many online situations, from customer service to sales. Examples of Conversational AI delivered through chatbots include eCommerce sites where bots let customers ask questions about some particular product & receive an immediate response. As the technology foundation of AI chatbots has advanced, they have evolved from essential tools to ones that can engage with consumers on a level that delivers the human touch.
Best AI Chatbots Software
1. Netomi
Netomi’s AI (Artificial Intelligence) platform allows companies to resolve customer service tickets via email, chat, messaging & voice. It has the highest accuracy of any customer service chatbot because of its advanced Natural Language Understanding (NLU) engine. It can, by design, resolve over 70% of customer queries without human interference & focuses comprehensively on the AI customer experience. Netomi is extremely easy to adopt & has out-of-the-box combinations with all leading agent desk platforms.
Key Features:
- Natural Language Understanding enables human-like conversation.
- Supports learning & ongoing optimization.
- Sentiment analysis for the contextual best action.
- Back-end systems integrations (CRM, OMS, etc.) for efficient & personalized resolutions.
- Human acceleration via agent desk integration (Zendesk, Freshworks, Salesforce, Khoros, Zoho, Sprinklr, Shopify).
- Knowledge-base integration.
- Multi-channel (email, chat, voice, social).
- Analytics & real-time reporting.
- Multi-lingual.
2. atSpoke
atSpoke makes it easy for employees to find the knowledge they want. It’s an internal ticketing system that has a built-in helpdesk AI. It helps internal teams (IT help desk, HR & other business operation teams) to enjoy faster resolutions by immediately answering 40% of requests. The AI responds to a variety of questions by surfacing knowledge base content. Employees can get daily updates within their daily channels, including Slack, Google Drive, Confluence & Microsoft Teams.
Key Features:
- Omni-channel (chat, email, & SMS customer service).
- Alerts / Escalation.
- Automated steering.
- Knowledge Base Management.
- Reporting/Analytics.
- Workflow Configuration.
3. WP-Chatbot
WP-Chatbot is the most popular chatbot in the WordPress network, offering thousands of websites with live chat & Web chat capabilities. It integrates with a Facebook Business page & enables live interactions on a WordPress site via a native Messenger chat widget. There’s a simple one-click installation process.
Key Features:
- One-click-install for WordPress.
- Customization ability.
- Custom greeting.
- Facebook page branding.
- Single inbox for all incoming messages.
- Integration with Facebook Business Page.
- Compatible with all versions of WordPress.
4. Microsoft Bot Framework
This one is considered one of the best AI chatbots software. The Microsoft Bot Framework is a comprehensive framework for creating conversational AI experiences. The Bot Framework Composer is an open-source, visual authoring board for developers & multi-retaliatory teams to design & build conversational experiences with Language Understanding, Question & Answer Maker & bot replies. The Microsoft Bot Framework lets users use a comprehensive open-source SDK & options to connect a bot to popular channels & devices effortlessly.
Key Features:
- AI and natural language.
- Open-source SDK & features to build, test, & connect bots to popular channels & devices combined with existing IT environment.
- Omnichannel experience (website or apps, Microsoft Teams, Skype, Slack, Cortana, & Facebook Messenger)
- Speech capabilities.
5. x.ai
Suppose you are looking for ways to increase output & reduce time doing administrative tasks. In that case, x.ai is probably the best personal assistant chatbot that can schedule meetings & follow up to confirm times with candidates. Once you have an account, it’s pretty simple. It connects to your calendar & will coordinate with guests to find a time that works for everyone.
Key Features:
- Meeting Scheduler & Tracker.
- Auto-Responder.
- Google Calendar incorporation.
- Outlook.com Calendar Integration.
- Office 365 Calendar incorporation.
- User Access Control.
6. Alexa for Business
This one is the best chatbot for the voice process. Amazon, which has captured 70% of this market, offers the best AI chatbot software for voice assistants. With Alexa for Business, IT teams can create custom expertise to answer customer questions. The creation of custom skills is a trend that has helped to grow Amazon from 130 skills to over 100,000 skills as of September 2019 in just over three years.
Creating custom skills on Alexa helps your customers to ask questions, order or re-order products or services, or engage with other content by simply speaking out loud. With Alexa for Business, teams can amalgamate with Salesforce, ServiceNow, or any other custom apps & services.
Key Features:
- Self-service APIs to create, manage, test & publish custom skills.
- Request APIs receive intents and directives from Alexa in your application logic.
- Respond to customers using text-to-speech, images, & streamed audios & videos.
- Transactions and closed-loop commerce.
- SDKs for Node.js, Python, and Java.
7. Salesforce Einstein
A significant share of Salesforce’s success comes from the profuse software integrations made by Salesforce or some third-party company. Netomi has created a potent Salesforce chatbot, which incorporates seamlessly into Salesforce’s platform. To have Einstein Bot ready for you, you need to buy the overall Salesforce system & pay $50/month as an add-on to Salesforce Service Cloud.
Key Features:
- Powerful Conversational AI.
- Able to triage & routing to human agents when necessary.
- Seamless integration with other SalesForce products.
- Needs Salesforce Service Cloud.
8. SurveySparrow
SurveySparrow is a software platform for conversational surveys & forms. The platform bundles customer satisfaction surveys, Customer Satisfaction Score (CSAT) or Customer Effort Score (CES) & Employee Experience surveys tools. The conversational UI arranges surveys in a chat-like experience. This approach boosts survey completion rates by 40%. SurveySparrow comes with a variety of out-of-the-box question types & various templates.
Key Features:
- Customizable conversational surveys.
- Subaccounts & multiple users.
- Multi-language surveys.
- Smart surveys using conditional logic branching.
- White label surveys.
9. ManyChat
ManyChat is an excellent choice if you are searching for a quick way to deploy a simple chatbot to sell products, book appointments, send order updates, or share coupons on Facebook Messenger. It has industry-specific templates, or you can create your own with a simple drag-and-drop interface, which helps you to launch a bot quickly without coding. You can connect to eCommerce tools, including Shopify, PayPal, Stripe, ActiveCampaign, Google Sheets, & more than 1,500 additional apps through Zapier & Integromat.
Key Features:
- Fundamental reporting & analytics.
- Drag-and-drop interface to build a bot.
- Integrations with Shopify, Google Sheets, MailChimp, HubSpot, ConvertKit, and Zapier.
- No coding is required.
- Easy set up in minutes.
Conclusion
The best AI Chatbots Software can unlock inconceivable competence, but you must choose the right AI partner. The span of AI chatbots available today is impressive. The best business-specific AI chatbots are focused on a primary use case: customer service, surveys, administrative tasks, or sales.