9 Ways To Enhance Social Media Customer Service.

Create Customer Service-Focused Social Media Accounts.

Maintain Specialized Channels For Customer Service.

Update Your Social Media Accounts and Blog.

Use Keywords To Keep An Eye On Internet Talks Regarding Your Company.

Determine Your Brand's Rules.

Offer Updates Often and Add in Self-Service Alternatives.

Monitor Your Competitors.

Make Additional Connections with Your Fans.

Set Clear Expectations.