Communication is the key to success in the fast-paced world of contemporary business. Those days are long gone when using slow, antiquated phone networks might hold you back. Embrace the future with cloud phone systems’ revolutionary potential! Imagine being able to enhance team performance, engage customers, streamline business procedures, and free up time to focus on growing your business with Cloud Phone Systems.
Due to these enormous advantages, the market for cloud phone services is expected to grow at a compound annual growth rate (CAGR) of 11%. Cloud phone systems provide several benefits over on-premises PBX systems and landline phones, including flexible and affordable pricing, mobility, sophisticated call management, team collaboration tools, and third-party interfaces to expedite corporate interactions.
Top Cloud Phone Systems
1. CallHippo
One of the finest Cloud Phone Systems for businesses is CallHippo, which provides effective and reasonably priced communication solutions. It provides a comprehensive suite of services to enhance communication and increase productivity. It’s a cloud phone system designed for small and medium-sized enterprises as well as larger ones.
All-in-one VoIP service provider CallHippo was founded with the goals of boosting productivity, enhancing efficiency, and providing top-notch customer support. Businesses may use virtual business phone numbers from different nations to have a global presence and communicate with customers throughout the globe.
CallHippo is a cloud phone system that uses cloud computing to provide cost-effectiveness, scalability, and flexibility. For businesses trying to improve their customer service and communication abilities, it’s a tempting choice.
Features:
- API.
- Access Controls/Permissions.
- Activity Dashboard.
- Activity Tracking.
- Agent Interface.
- Alerts/Notifications.
- Archiving & Retention.
- Auto-Dialer.
- Automated Routing.
- Automatic Call Distribution.
- Blended Call Center.
- CRM.
- Call Center Management.
- Call Logging.
- Call Monitoring.
- Call Recording.
- Call Reporting.
- Call Routing and many more.
Pricing:
- Free plan available.
- Bronze: $14 per user per month.
- Silver: $24 per user per month.
- Platinum: $35 per user per month.
2. Nextiva
Leading provider of Cloud Phone Systems, Nextiva offers cloud-based communication solutions to businesses of all kinds. With an emphasis on seamless communication solutions, Nextiva offers a broad variety of services, including corporate phone systems, unified communications, video conferencing, team messaging, and customer relationship management (CRM) tools.
The platform is well-known in the industry for its cutting-edge platform and commitment to user-friendliness, which makes it a well-liked choice for businesses looking to strengthen their communication abilities.
Without a conventional phone infrastructure, businesses may use Nextiva’s internet-based service to make calls and hold video conferences. For businesses, this cloud-based strategy application offers many benefits, such as enhanced cost-effectiveness, scalability, and flexibility.
Features:
- 360 Degree Feedback.
- Access Controls/Permissions.
- Activity Dashboard.
- Agent Interface.
- Alerts/Escalation.
- Alerts/Notifications.
- Audio Calls.
- Audio/Video Recording.
- Auto-Dialer.
- Automated Attendant.
- Automatic Call Distribution.
- Benchmarking.
- Calendar Management.
- Call Center Management.
- Call Conferencing.
- Call Logging.
- Call Monitoring.
- Call Queues and many more.
Pricing:
- Free trial available.
- Essential: $17.39/user/month.
- Professional: $20.74/user/month.
- Enterprise: $27.44/user/month.
3. RingCentral
One of the Best Cloud Phone Systems for communication and teamwork is RingCentral, which offers a wide variety of features to businesses of all sizes. Because of its many capabilities, teams can collaborate, connect, and communicate without any difficulty, no matter where they are.
RingCentral provides an integrated solution for audio, video, team chat, and online meetings, making it a helpful tool for companies searching for a unified communication system.
Voice calls, video conferencing, group messaging, and online meetings are just a few of the capabilities that RingCentral provides. These features enable workers to be mobile, remote work support, and disperse team communication. They are accessible via desktop and mobile apps.
Features:
- API.
- Access Controls/Permissions.
- Activity Dashboard.
- Activity Tracking.
- Alerts/Notifications.
- Archiving & Retention.
- Auto-Dialer.
- Automated Attendant.
- Automated Routing.
- Automatic Call Distribution.
- CRM.
- Calendar Management.
- Call Center Management.
- Call Conferencing.
- Call Logging.
- Call Monitoring.
- Call Queues.
- Call Recording and many more.
Pricing:
- Free plan available.
- Core: $20/user/month.
- Advanced: $25/user/month.
- Ultra: $35/user/month.
4. Dialpad
Dialpad is a scalable cloud phone solution that offers businesses of all kinds a consistent solution. It combines a variety of communication channels, such as text, video, audio, and team collaboration tools, for modern businesses seeking efficient communication.
Dialpad’s user-friendly interface and advanced AI-powered features facilitate efficient communication between users and foster enhanced productivity and cooperation. The sophisticated features of the cloud telephone system are designed to streamline communication and increase organizational efficiency.
Artificial intelligence (AI) powers real-time transcription and audio analytics, giving customers the ability to enhance call quality and get valuable insights from discussions.
Features:
- AI/Machine Learning.
- Access Controls/Permissions.
- Activity Tracking.
- Agent Interface.
- Alerts/Escalation.
- Alerts/Notifications.
- Archiving & Retention.
- Assessment Management.
- Auto-Dialer.
- Automated Attendant.
- Automated Routing.
- Automatic Call Distribution.
- Automatic Outbound Dialer.
- CRM.
- Call Center Management.
- Call Conferencing and many more.
Pricing:
- Free trial available.
- Standard: $15/user/month.
- Pro: $25/user/month.
- Enterprise: Contact DialPad.
5. Zoom Phone
With Zoom Phone, existing Zoom customers may access more sophisticated VoIP services without having to switch to a new, unproven supplier. Zoom Phone is a cloud phone system that is intended to interface with the Zoom Meetings video conferencing platform.
Unlimited auto attendants, voicemail transcription, on-demand/automatic call recording with transcription, three-way conference calling, call queues (up to 50 callers per queue), round-the-clock live chat and phone support are all included in Zoom Phone services.
The best mobile app in the business, Zoom Phone, gives users access to a wide range of features while they’re on the road, such as team chat, call recording, screen sharing, and real-time call handling customization.
Features:
- Access Controls/Permissions.
- Alerts/Notifications.
- Automated Attendant.
- Call Conferencing.
- Call Logging.
- Call Monitoring.
- Call Queues.
- Call Recording.
- Call Routing.
- Call Screening.
- Call Transfer.
- Contact Management and many more.
Pricing:
- Free plan available.
- Business: Starting from $10/user/month.
6. Vonage
It is one of the Best Cloud Phone Systems that offers both individuals and businesses a range of communication choices. Vonage focuses on audio over Internet Protocol (VoIP) technology and provides its users with the ability to hold virtual meetings, exchange messages, and make audio and video conversations via the Internet.
Because of its user-friendly platform, global reach, and creative features, it is a popular choice for businesses searching for dependable and reasonably priced communication solutions.
A unified communications platform called Vonage provides a number of services, including conference calling, voicemail, virtual receptionists, and call forwarding. Using contemporary tools, this cloud phone system helps businesses to enhance customer experiences and optimize communication processes.
Features:
- Automatic Call Distribution.
- Call Center Management.
- Call Conferencing.
- Call Logging.
- Call Monitoring.
- Call Recording.
- Call Routing.
- Call Scripting.
- Call Transfer.
- Caller ID.
- Chat/Messaging.
- Computer Telephony Integration.
- Conferencing.
- Contact Management and many more.
Pricing:
- Free plan available.
- Metered and virtual extension: $14.99 per line per month.
- Unlimited extension: $39.99 per line per month.
7. Grasshopper
Grasshopper is a dependable and user-friendly cloud phone solution. It’s a cloud phone solution designed for medium-sized and small enterprises. By offering a virtual phone number and a variety of contact alternatives, it assists businesses in presenting a professional image and streamlining their communication processes.
Companies can manage calls, messages, and faxes with Grasshopper from any location, which makes it the ideal choice for employees who work remotely or on the go.
Personalized greetings, voicemail transcription, and call forwarding are areas where Grasshopper shines. These attributes project an image of professionalism and customer-focusedness, which helps businesses win over the confidence and trust of their target market.
Features:
- Automated Attendant.
- Automatic Call Distribution.
- Call Center Management.
- Call Conferencing.
- Call Logging.
- Call Monitoring.
- Call Routing.
- Chat/Messaging.
- Employee Directory.
- Fax Management.
- For Cloud Phone Systems.
- IVR/Voice Recognition.
- Mobile Access.
- Multi-Channel Communication.
- Multi-User Collaboration.
- Online Voice Transmission.
- PBX and many more.
Pricing:
- Free trial available.
- Solo: $26 per user per month.
- Partner: $44 per user per month.
- Small Business: $80 per user per month.
8. 8×8
One of the Best Cloud Phone Systems for optimizing corporate processes is 8×8. With this virtual phone system, organizations may enhance productivity, collaboration, and customer engagement because of its sophisticated features and user-friendly interface.
Using cloud technologies, the 8×8 system offers seamless connection across several devices, enabling teams to stay connected and productive regardless of their location.
Security is of the utmost importance, and 8×8 protects sensitive data using robust encryption methods. Some businesses may still be hesitant to transfer sensitive data to a cloud-based platform and would prefer to retain it on-site just to be extra cautious.
The feature set of the cloud phone system is extensive. Voicemail-to-email, call recording, interactive voice response (IVR), intelligent call routing, and conventional call management are among its capabilities. Furthermore, an intuitive interface with well-known corporate tools like CRM software streamlines processes and eases data management.
Features:
- Agent Interface.
- Alerts/Escalation.
- Auto-Dialer.
- Automated Routing.
- Automatic Call Distribution.
- Automatic Outbound Dialer.
- CRM.
- Call Center Management.
- Call Monitoring.
- Call Recording.
- Call Routing.
- Call Scripting.
- Call Transfer.
- Campaign Management.
- Computer Telephony Integration.
- Customizable Reports.
- Employee Scheduling and many more.
Pricing:
- Free plan available.
- Pro: $50 per user/month. +2,000 minutes.
- Ultimate: $75 per user/month. +5,000 minutes.
Advantages of a Cloud Phone System
Cost savings: Flexible pay-as-you-go pricing or volume/committed usage discounts; free/unlimited local and long-distance calling; inexpensive international calling; no need for costly premise-based equipment; provider handles ongoing maintenance; and enhanced features. raise rates of first call resolution (FCR) and reduce call costs.
Mobility and Flexibility: Since Cloud Phone Systems can be used from any device with an Internet connection, they are perfect for remote or hybrid teams. While a call is in progress, agents may switch between their chosen devices and accept calls from any place.
Quick Setup Process: Companies just need to click a few times to add users or features, port in their current company phone numbers, and utilize their current equipment. Providers of cloud phone systems provide webinars for training, onboarding, and bespoke setup procedures as required.
Enhanced Customer Satisfaction: CRM connections and call notes provide personalized customer care; IVRs and virtual receptionists offer 24/7 consumer self-service; call management tools minimize or minimize call wait times and connect clients to the best agent available.
Enhanced productivity: This is achieved by the elimination of time-consuming manual processes and the reduction of human error through the use of workflow automation, auto-dialers, call recordings and transcriptions, real-time team communication, meeting summaries, and agent assistance.
User friendly: Simple setup and installation procedures, easily navigable agent dashboards, and bespoke or on-demand webinars for software training.
FAQ
Q: Can I use Cloud Phone Systems for free?
A: Some of the mentioned options offer a free plan & most of them offer a free trial.
Q: How does a cloud phone work?
A: Utilizing VoIP technology, Cloud Phone Systems operates over the Internet to divide up voice data packets, send them to the call receiver over an Internet connection, and then reassemble the data packets at the other end.
Q: Why convert to a phone system hosted in the cloud?
A: Cloud Phone Systems provides simpler interaction with other corporate technologies, increased mobility, scalability, and cost savings.