An AI chatbot can be used to update a customer’s purchase status, initiate a conversation with a user at any time of day, and send automated messages from your WhatsApp number. Numerous WhatsApp chatbot tools are available in the market.
We’ll provide you with some user-friendly chatbot solutions in this article so you can utilize WhatsApp to have AI chats. We’ll also go over all you need to know about WhatsApp bots, including their functionality, reasons for popularity, and free building instructions.
Popular WhatsApp Chatbot Tools
1. Tidio
Tidio is one of the WhatsApp chatbot tools for a comprehensive customer support platform that is perfect for small and medium-sized enterprises. It provides a selection of tools for communicating with customers, such as conversational AI, live chat, and chatbots. Naturally, Tidio also has complete WhatsApp integration. You may easily integrate all of your business information and connect with your WA account with ease.
Additionally, you can improve customer satisfaction by using WhatsApp to send automated messages to prospective clients. Also, you’ll be able to respond to inquiries about their order status, delivery, refunds, and other details right away. Not to mention, Tidio finds current users based on their WhatsApp phone numbers, enabling you to provide them with individualized support.
Features:
- AI/Machine Learning.
- API.
- Access Controls/Permissions.
- Activity Dashboard.
- Activity Tracking.
- Alerts/Escalation.
- Alerts/Notifications.
- Application Management.
Price:
- Free trial & version available.
- Communicator: $15.83/mo.
- Chatbots: $40.83/mo.
2. Botpress
OpenAI’s most recent LLMs power Botpress. There are many pre-built connections available on the platform that let you easily link your chatbot to WhatsApp. With the engine’s automatic translation, you may converse with people worldwide in more than 100 languages. For more demanding building requirements, there is a pay-as-you-go option in addition to a free tier.
If you know how to code, the Botpress Studio offers a plethora of customization and extensibility options for creating your bot. The Studio is a low-code solution that’s simple enough for newbies to use because of its drag-and-drop interface, Botpress Academy classes, and training YouTube channel.
Features:
- AI/Machine Learning.
- Chatbot.
- Code-free Development.
- Contextual Guidance.
- Data Visualization.
- Employee Recognition.
- For Developers.
- Intent Recognition.
- Live Chat.
- Machine Learning.
- Multi-Channel Communication.
- Multi-Language.
- Natural Language Processing.
- Process/Workflow Automation.
- Pulse Surveys.
- Reporting/Analytics.
- Virtual Personal Assistant (VPA).
Price:
- Free plan and trial are available.
- Pay-as-you-go is available.
3. Yellow.ai
In this one of the best WhatsApp chatbot tools, businesses can effectively service their consumers using WhatsApp Business accounts thanks to AI’s vast range of features. In addition to processing payments and offering proactive support, it can even increase revenues through upselling.
Because of its proactive messaging skills, AI may start discussions to upsell and cross-sell products, which increases income potential. Prospective consumers must be cognizant of the fact that opaque pricing might complicate cost estimation.
Features:
- 360 Degree Feedback.
- AI/Machine Learning.
- API.
- Activity Dashboard.
- Alerts/Notifications.
- Autoresponders.
- Benchmarking.
- Business Process Automation.
- CRM.
- Campaign Management.
- Canned Responses.
- Chat/Messaging.
- Chatbot.
- Churn Management.
- Code-free Development.
- Communication Management.
- Configurable Workflow.
- Content Creation.
- Content Management.
- Contextual Guidance.
- Customer Experience Management.
- Customer Segmentation.
- Customer Service Analytics.
- Customer Support and many more.
Price:
- Free version and plan are available.
- Contact Bitonic Technology Labs for pricing.
4. Respond.io
Respond.io is a feature-rich messaging platform driven by AI that enables companies to communicate with clients via a variety of messaging channels. These include WeChat, other platforms, social media networks like Facebook Messenger, and other chat services in addition to WhatsApp.
This WhatsApp chatbot tool’s promotional message capability can be used to distribute newsletters, employ up-selling and cross-selling strategies, and decrease the number of abandoned carts.
Features:
- API.
- Activity Dashboard.
- Autoresponders.
- CRM.
- Canned Responses.
- Chat/Messaging.
- Contact Management.
- Email Management.
- File Sharing.
- Mobile Access.
- Multi-Channel Communication.
- Offline Form.
- Proactive Chat.
- Real-time Consumer-facing Chat.
- Reporting/Analytics.
- Support Ticket Management.
- Third-Party Integrations.
- Transcripts/Chat History.
- Transfers/Routing.
- Workflow Management.
Price:
- Free plan available.
- Contact respond for full pricing.
5. WATI
WATI.io, one of the WhatsApp chatbot tools, is intended primarily for companies that want to use WhatsApp as their main channel for consumer interaction. WATI.io’s shared mailbox, which facilitates team collaboration, is one of its best features. With the platform’s ability to deliver bulk and broadcast messages, reaching a wider audience is made easier.
WATI.io, however, might not be the best option for companies that require ticketing features for customer support. It is quite good at automating several parts of customer interaction, but it lacks a dedicated ticketing system for recording and managing support requests. Companies that prioritize customer support tickets might want to look into other options.
Features:
- AI/Machine Learning.
- API.
- Activity Dashboard.
- Automated Responses.
- Autoresponders.
- CRM.
- Chat Transcript.
- Chat/Messaging.
- Chatbot.
- Code-free Development.
- Communication Management.
- Contact Management.
- Customer Database.
- Customer Experience Management.
- Customer Service Analytics.
- Drag & Drop.
- For Developers.
- Inbox Management and many more.
Price:
- Free trial available.
- 5 Agent Plan: Starts from $40/month.
- For more, contact WATI.
6. Gupshup
Gupshup is a conversational AI platform that gives companies chatbot and message development capabilities. In addition to WhatsApp, it allows you to automate chats on other platforms, including the web, Viber, Instagram, and SMS. Furthermore, you may quickly implement your chatbots across numerous channels after you’ve built them for a platform like WhatsApp.
Among the features exclusive to WhatsApp is the ability to enhance lead quality and increase engagement through click-through ads to the app. Additionally, you may use the commerce API to send marketing campaigns, use WhatsApp product messaging to promote relevant products, and much more.
Features:
- API.
- Access Controls/Permissions.
- Alerts/Notifications.
- CRM.
- Collaboration Tools.
- Customer Journey Mapping.
- Customer Segmentation.
- Customizable Branding.
- Customizable Fields.
- Customizable Forms.
- Customizable Reports.
- Customizable Templates.
- Dashboard.
- Data Visualization.
- Drag & Drop.
- Email Management.
- Engagement Tracking.
- Feedback Management.
- Knowledge Management and many more.
Price:
- Free Trial available.
- Contact Gupshup for more details.
7. Landbot
Using WhatsApp and other platforms, Landbot is a conversational AI landing page builder and one of the best WhatsApp chatbot tools that can be used for lead generation and customer interaction. It includes a special WhatsApp automation feature that enables you to use the well-known messaging app directly to develop marketing campaigns.
You can also utilize a potent bot builder to conduct a WhatsApp strategy without writing any code. Additionally, you can make a list of WhatsApp subscribers with the use of the tool’s opt-in widget. It makes it simple to expand your contact list for marketing communications and alerts and notifications about your brand.
Features:
- A/B Testing.
- AI/Machine Learning.
- API.
- Alerts/Notifications.
- Appointment Management.
- Appointment Scheduling.
- Augmented Analytics.
- Automated Responses.
- Canned Responses.
- Chat/Messaging.
- Chatbot.
- Code-free Development.
- Configurable Workflow.
- Contextual Guidance.
- Conversion Tracking.
- Customer Database.
- Customer Service Analytics.
- Customer Support and many more.
Price:
- Free version available.
- Business: Starts from $39/month.
8. Sinch Engage
Sinch Engage, formerly known as MessengerPeople, is another fantastic solution that uses chat platforms for customer support, sales, and marketing. These consist of, among other things, Instagram, Viber, Facebook Messenger, and WhatsApp.
In addition to managing every discussion from a single inbox, the tool’s user-friendly drag-and-drop builder lets you design dialog flows for your chatbots. Additionally, you’ll be able to automate basic FAQs, send users customized and targeted WhatsApp messages straight to their phones, and much more.
Features:
- API.
- Alerts/Escalation.
- Alerts/Notifications.
- Appointment Management.
- Autoresponders.
- Chat/Messaging.
- Churn Management.
- Communication Management.
- Contact Management.
- Customer Database.
- Customer History.
- Data Import/Export.
- Drag & Drop.
- Feedback Management.
- Inbox Management.
- Interaction Tracking.
- Interactive Content.
- Knowledge Base Management.
- Live Chat.
- Multi-channel communication and many more.
Price:
- Free trial available.
- The pro plan starts from €199 per month.
9. Typebot
You can visually develop sophisticated chatbots with our potent WhatsApp chatbot generator and integrate them anywhere on your website or mobile applications.
The possibilities are endless when you have access to over 34 building blocks, such as text bubbles, images, videos, inputs (text, email, buttons, date pickers, Stripe payment), conditional logic, URL redirections, scripting, and integrations with other tools like OpenAI, Google Sheets, Zapier, and more.
Features:
- API.
- Access Controls/Permissions.
- Activity Dashboard.
- Alerts/Notifications.
- Autofill.
- Collaboration Tools.
- Customizable Branding.
- Customizable Fields.
- Customizable Forms.
- Customizable Templates.
- Data Import/Export.
- Drag & Drop and many more.
Price:
- Free plan available.
- Personal Pro: 39$/month.
- Team: $99/month.
Types of WhatsApp Chatbots
You can use a wide range of WhatsApp chatbot tools; they are good at answering queries, managing marketing campaigns, and facilitating connections with human agents when necessary.
Because of their vast range of features, you may utilize WhatsApp chatbot tools in countless ways to grow your company or employ chatbot interactions to automate correspondence. The most often used varieties of chatbots for WhatsApp are:
Customer Support Chatbots: These chatbots are designed to handle customer inquiries and support issues. They can respond to frequently asked questions, troubleshoot problems, and guide users through processes such as order tracking or service issues. By automating these interactions, businesses can enhance customer satisfaction while reducing the workload on human support agents.
E-commerce Chatbots: E-commerce chatbots assist users in shopping by providing product recommendations, facilitating order placements, and managing returns. They can send personalized offers based on user preferences and past purchases. By integrating with payment systems, these chatbots can streamline the buying process directly within the WhatsApp interface.
Lead Generation Chatbots: These chatbots focus on collecting information from potential customers to generate leads. They can engage users by asking qualifying questions, gathering contact details, and scheduling appointments or demos. This proactive approach helps businesses build a database of interested prospects and nurture them through the sales funnel.
Content Delivery Chatbots: Content delivery chatbots provide users with news updates, articles, or personalized content. They can be programmed to send regular updates on specific topics of interest, making them ideal for media companies or blogs. Users can subscribe to topics, receiving tailored information directly in their chats.
Appointment Booking Chatbots: These chatbots simplify the appointment scheduling process for businesses like salons, clinics, and service providers. They can check availability, book appointments, send reminders, and even handle cancellations. This automation reduces the back-and-forth communication often involved in scheduling.
Feedback and Survey Chatbots: Feedback chatbots gather user opinions and insights through surveys and polls. After a purchase or interaction, they can prompt users to rate their experience, providing businesses with valuable data for improvement.
Event Management Chatbots: These bots assist in managing events by handling RSVPs, providing event details, and answering participant queries. They can send reminders and updates, ensuring that attendees have the necessary information.
FAQ
Q: Can I use WhatsApp chatbot tools for free?
A: A few options mentioned in this article offer free trials and free versions.
Q: Which methods are employed by chatbots?
A: A computer software that mimics human communication with a user is called a chatbot. While not all chatbots have artificial intelligence (AI) built-in, contemporary chatbots increasingly do so by using conversational AI methods like natural language processing (NLP) to comprehend user inquiries and generate automated answers.
Q: How can chatbots be taught?
A: This bot is outfitted with an artificial intelligence or artificial brain. It can comprehend open-ended inquiries because it was educated using machine learning algorithms. It can grasp not just the language but also the orders.
