8 Product Onboarding Tools – Grow Digital World

Dr. Ankit Sharma, PhD

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Product Onboarding Tools

Have you ever tried to utilize an app or piece of software that you were unfamiliar with? You must have it at some time, & it isn’t very pleasant! Consumers who didn’t know how to utilize a product claim they returned it or gave it up 55% of the time. Wouldn’t it be helpful if you could receive assistance with the onboarding procedure? There are many different types of no-code Product Onboarding Tools, which is fantastic news.

To help people navigate your product, they make it simple to develop lovely onboarding experiences. User onboarding aims to thoroughly explain to new users what your product performs & how to utilize it. A live chat & email marketing campaign could be included, or it might just be a basic software tour.

An effective solution for product onboarding may boost sales, lower churn, & potentially present chances for cross- or up-selling. For your SaaS company to keep consumers & generate more revenue, you must provide them with a pleasant experience or guide them towards important tasks.

Some Popular Product Onboarding Tools

1. Product Fruits

Product Fruits is one of the Product Onboarding Tools that provides consumers with step-by-step instructions, in-app messaging, tooltips, & walkthroughs to assist them in becoming familiar with a product. It provides features for behavior-tracking that may be used to track how users engage with a product.

The interactive guidelines from Product Fruits may be customized by businesses to reflect their unique goods, brands, & target markets.

Multimedia information, like films, pictures, & GIFs, may also be included using Product Fruits. Critical information, such as user journey flow, time spent on each procedure, and engagement levels, are all captured & analyzed by Product Fruits.

Utilizing personas, unique product preferences, & other data-driven criteria, Product Fruits enables organizations to establish user groups. With the help of this functionality, companies can design user onboarding processes that are incredibly relevant & cater to the particular requirements of each audience segment.

2. Absorb LMS

A learning management system called Absorb LMS can help users enroll more quickly & increase user acceptance.

It offers a content creator that lets you design, administer, and keep track of training & course materials for your clients. For a more dynamic & interesting experience, multimedia components like films, tests, & interactive situations can be introduced.

This is one of the Best User Onboarding Tools’ foundations for producing interactive content & providing an interesting user experience.

Users can be rewarded with badges & certifications, which can assist in converting new clients quickly into power users. It may be an excellent tool for a self-serve alternative to enrolling more consumers without taxing your customer success people.

3. Hopscotch

Hopscotch is one of the fully no-code Product Onboarding Tools that lets you create personalized product onboarding journeys to increase adoption & decrease churn. Hopscotch’s simplicity (one line of code to place on the app) & usability led many to choose it as their product onboarding solution.

The cost is also fantastic. Hopscotch’s lack of integrated A/B testing or surveys, unlike several other tools on this list, is its main drawback.

Hopscotch, however, is fantastic for quick onboarding at a very reasonable cost. Hopscotch is undoubtedly the economic onboarding tool you’ve been looking for if your SaaS company generates $100k MRR or less in MRR.

4. Intercom

Intercom is a chat-based customer service tool that aids in boosting chat conversion rates, lowering churn, and retaining clients. With tools like one-click chat, customer feedback, & satisfaction surveys, you can set up online chat, in-app chat, email, video, & phone support. They also offer tools for user onboarding, of course!

Intercom is a good option if you want various capabilities, not just as a product onboarding tool but also because you can’t purchase the product onboarding suite alone.

5. Apty

It is a customer onboarding & user adoption tool for SaaS businesses that includes clear walkthroughs that showcase your service’s top features for potential customers.

Apty has positioned itself primarily as a platform that can convert free trial users into paying clients. They assist you in highlighting useful tooltips & essential features that your clients just cannot live without.

You can create the ideal training/onboarding solution with Apty thanks to its user-friendly interface & code-free editor.

You may create & use on-screen help material that emphasizes the characteristics you must have. Then, you can monitor who accesses your onboarding material & for how long, where, and by whom. So, you can keep getting better anywhere you notice a bounce rate.

6. Userpilot

Cloud-based software called Userpilot aids in increasing client onboarding & product uptake for organizations. Users can be divided by admins depending on specific traits or in-app activities. To enhance the entire experience for the customer, they may also produce multilingual walkthroughs or include tips & pointers.

By providing a customized user onboarding experience, the program speeds up the onboarding process for new users. Businesses may create unique triggers or conditions & preview them in both production and staging environments.

A/B testing, creating milestones, & monitoring engagement rates are further performance-enhancing techniques. Platforms like Google Analytics, Amplitude, Intercom, & Segment are integrated with this one of the Best User Onboarding Tools.

7. Pendo

Enterprise software provider Pendo offers a customized, foresighted, & pleasant experience. Building relationships is the key to success.

World-class companies like Microsoft, Adobe, & Cisco utilize Pendo to provide personalized experiences for their consumers. Pendo prides itself on product analytics, but it also features a fantastic in-app tutorial tool that lets you set up processes & enroll people without any hassle.

Therefore, Pendo can be the right solution for you if you need analytics & user onboarding features. Pendo is unquestionably an enterprise solution, & any usage warrants the corporate price.

However, if you want a solution to handle thorough product analytics & in-app product onboarding, it could be the tool you’ve been waiting for.

8. Appcues

Appcues offers onboarding interfaces with a native appearance that are intended to attract users, boost activations, & enhance retention. The no-code builder allows you to drag and drop photos, edit text, & modify buttons.

It is simple to divide & target users based on personas, plan tiers, lifecycle stages, or account owners. To better direct & assist users, you may track the effects of each onboarding step.

Appcues tracks the effects of flows on important business indicators so you may pinpoint areas that require improvement. To increase the percentage of free-to-paid conversions, you may tweak things & iterate.

Appcues connects with a number of different platforms, including Salesforce, Marketo, HubSpot, Zendesk, Slack, Intercom, Mailchimp, Heap, Mixpanel, Amplitude, Google Analytics, & Segment. Additionally, even more integration options can be unlocked with a premium Zapier account.

How To Select Product Onboarding Tools For Your Business

With so many Product Onboarding Tools available in the market, choosing one can be challenging. While settling for one, keep these factors in consideration:

UI: This is crucial when choosing a user onboarding tool since it has an immediate impact on how people utilize the product. The onboarding process may be simpler & more intuitive with a well-designed UI.

Usability: The usefulness of the tool depends on how simple it is for users to learn & use. Hence, usability is important when choosing a user onboarding tool. Users may become irritated by an unusable user onboarding tool—confusion results from this, eventually turning people away from the supplied good or service.

Integrations: When selecting a user onboarding solution, integrations are an essential consideration. They allow the tool to operate without a hitch with the organization’s other platforms & systems. Additionally, integrations may speed up the onboarding process by automating procedures, removing duplicative data entry, & offering a more thorough picture of user data.

Cost: When picking a user onboarding solution, cost is a crucial aspect to take into account. Primarily because it has an immediate financial impact on the organization’s budget & financial resources, while picking a tool that suits the organization’s demands is critical, it is also necessary to make sure that the price is fair & justified.

FAQ

Q: What is product onboarding?

A: A product or service is introduced to users or customers through product onboarding. The process of product adoption includes a critical component called product onboarding. It enables people to become familiar with a product & become knowledgeable about its characteristics.

Q: Can I use Product Onboarding Tools for free?

A: As these tools are industry-oriented, finding a free version is tough. However, most of these tools offer a free trial period.

Q: What is product churn?

A: A metric called product churn counts the number of consumers who abandon your product over a given time frame. Divide the total number of lost customers by the number of customers existing at the beginning of the period to find the customer churn rate, then multiply the result by 100.

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